Privacy Policy
1. Introduction
This Privacy Policy explains how Miia Viita (legal name: Miia Viitanen) ("we", "us" or "our") collects, uses, stores and protects personal information when you visit our website, make an enquiry, book or purchase our Services, subscribe to our communications or otherwise interact with us.
We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable data protection laws.
By using our website or engaging with our Services, you acknowledge that your personal information will be processed as described in this Privacy Policy.
2. Who We Are
This Privacy Policy applies to the collection and processing of personal information in connection with the Services provided by Miia Viita.
Depending on your location, payment method or other administrative requirements, payments may be processed or invoiced through one of Miia Viita's affiliated business entities. Where applicable, the relevant invoicing entity will be identified on your invoice, payment confirmation or receipt.
If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact:
Miia Viita
Email: miiaviita11@gmail.com
3. What Information We Collect
Depending on the Services provided, the way you interact with us, and the Services you receive, we may collect and process the following categories of personal information:
your name, email address, telephone number and other contact details;
billing and payment information;
information provided through enquiry forms, booking forms, questionnaires, intake forms or other communications;
information you choose to share during consultations, sessions, programmes or other Services;
health or wellbeing information where relevant to the safe and appropriate delivery of the Services;
session notes and related professional records;
audio or video recordings where recordings are made with your knowledge or where you participate in recorded group sessions;
technical information collected through our website, including cookies, analytics and similar technologies; and
any other information you voluntarily choose to provide.
You are under no obligation to provide personal information. However, where certain information is necessary for us to provide the Services safely or effectively, we may be unable to provide some or all of the Services if that information is not provided.
4. How We Use Your Information
We use your personal information for purposes including:
providing and delivering the Services;
communicating with you before, during and after the Services;
managing bookings, appointments and payments;
maintaining client records;
providing recordings, resources or other materials related to the Services;
responding to enquiries and client support requests;
improving our Services and website;
complying with legal, regulatory, insurance or professional obligations;
protecting our legal rights and resolving disputes;
sending newsletters, updates or other marketing communications where you have chosen to receive them; and
any other purpose that is reasonably necessary to provide the Services or operate our business.
5. Legal Basis for Processing Personal Information
Where the General Data Protection Regulation (GDPR) or similar privacy legislation applies, we process personal information on one or more of the following legal bases:
your consent;
the performance of a contract or taking steps at your request before entering into a contract;
compliance with legal or regulatory obligations;
our legitimate interests in operating, protecting and improving our business and Services, provided those interests are not overridden by your rights and freedoms; and
where applicable, the establishment, exercise or defence of legal claims.
Where we process special category personal information, including health-related information, we do so only where permitted by applicable law and where appropriate safeguards are in place.
6. Sharing Your Personal Information
We do not sell, rent or trade your personal information.
We may share your personal information only where reasonably necessary for the operation of our business, the delivery of the Services or where required by law.
This may include sharing information with:
trusted third-party service providers that assist us in delivering the Services;
payment processing providers;
website hosting, scheduling, communication, cloud storage, analytics and marketing service providers;
professional advisers, insurers, accountants or legal advisers where reasonably necessary;
regulatory authorities, courts or other public authorities where required or permitted by law; or
any other person or organisation where you have provided your consent.
We require third-party service providers to process personal information only for legitimate business purposes and in accordance with applicable privacy and data protection laws.
7. International Data Transfers
Due to the international nature of our business, your personal information may be transferred to, stored or processed in countries outside your country of residence.
We also use trusted third-party service providers whose servers or operations may be located in different countries.
Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information when international transfers occur.
8. Data Security
We take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Personal information may be stored using secure business devices, password-protected systems, cloud storage services and other business applications used in providing the Services.
While we take reasonable steps to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, we cannot guarantee absolute security.
9. Data Retention
We retain personal information only for as long as reasonably necessary to provide the Services, comply with legal, regulatory, insurance, accounting or professional obligations, resolve disputes, enforce our agreements and protect our legitimate business interests.
When personal information is no longer required, we will securely delete, anonymise or otherwise dispose of it using appropriate methods.
10. Your Privacy Rights
Subject to applicable law, you may have the right to:
request access to the personal information we hold about you;
request correction of inaccurate or incomplete personal information;
request deletion of your personal information where legally permitted;
request restriction of, or object to, certain processing activities;
withdraw consent where processing is based on your consent (without affecting the lawfulness of processing carried out before consent was withdrawn);
request a copy of certain personal information in a portable format where applicable; and
lodge a complaint with the relevant data protection authority if you believe your privacy rights have been infringed.
To exercise any of these rights, please contact us using the contact details provided in this Privacy Policy.
Please note that certain rights may be limited where we are legally required or otherwise entitled to retain or continue processing particular information.
11. Cookies and Website Analytics
Our website uses cookies and similar technologies to improve functionality, enhance user experience and better understand how visitors use the website.
We may use analytics and advertising tools, including Google Analytics and Meta Pixel, to measure website performance, understand visitor behaviour and improve our Services and marketing activities.
Most web browsers allow you to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
12. Third-Party Service Providers
In providing our Services and operating our business, we may use trusted third-party service providers to assist with website hosting, appointment scheduling, client communications, payment processing, cloud storage, marketing, analytics and other business operations.
Depending on the Services you use, these providers may include, but are not limited to:
Squarespace (website hosting)
Calendly (appointment scheduling)
Jotform and Google Forms (client forms and questionnaires)
Zoom and Google Meet (video conferencing)
Google services, including Gmail, Google Drive and Google Sheets
Dropbox (cloud storage)
Mailchimp (email communications and newsletters)
Stripe, Wise, Mercury, OP and OCBC NISP (payment processing and banking services)
Meta (website analytics, advertising and Meta Pixel)
WhatsApp, Telegram and Signal (client communications)
These providers process personal information in accordance with their own privacy policies and applicable data protection laws. The third-party service providers we use may change from time to time as our business and Services evolve. We encourage you to review their privacy policies where relevant.
13. Marketing Communications
Where you have subscribed to our newsletter or otherwise chosen to receive marketing communications, we may use your contact information to send you updates, newsletters, event invitations, service announcements and other information that may be relevant to you.
You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.
Unsubscribing from marketing communications will not affect communications that are necessary for the provision of the Services, including booking confirmations, invoices, important service updates or other administrative communications.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, business operations, legal requirements or other relevant circumstances.
Any updated version will become effective upon publication on our website unless otherwise stated.
We encourage you to review this Privacy Policy periodically to ensure you remain informed about how we collect, use and protect your personal information.
15. Contact Information
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
Miia Viita
Email: miiaviita11@gmail.com
Website: www.miiaviita.com
We will respond to privacy-related enquiries within a reasonable time and in accordance with applicable law.